Contact Centre functionality on the go
Agile. Effortless. Secure. THE Sesui i App delivers the most important contact centre functionality right to your mobile device across iOS supported devices.
As IT consumerism and the desire to use personal devices in the workplace continues to grow, THE Sesui i App enables your employees to use their own devices to make, receive or escalate calls in a secure environment without incurring any cost to the mobile user.
THE Sesui i App is intuitive to use and delivers contact centre functionality to your employees’ fingertips, there is no impact on the caller, the agent’s ability to manage the call or your ability to manage and monitor the agent’s performance.
THE Sesui i App routes and delivers calls over the Sesui network, with secure call recording available on all inbound and outbound calls for compliance and performance monitoring purposes. The App is also integrated with Sesui’s real-time reporting engine for a complete picture of the business’ virtual calling environment, including the contact centre, home-based and remote workers as well as mobile users.
Features
• Secure access via the Sesui hosted network (N3 connected & IGSoC complaint)
• Inbound and outbound calling enabled via existing call routing plan
• Business caller ID displayed when calling from the App
• Call recording available via the cloud network on all inbound and outbound calls
• Real-time reporting on all calls delivered and made through the App
• Centralised cost control for mobile workers
THE Sesui i App is only available to Sesui customers. If you are an existing customer and wish to use the App, please contact your account manager.